Shipping policy

Shipping & Delivery Policy

Last updated: 28 June 2026

At Stolen Cellar, we work directly with wineries, importers and distributors across New Zealand. This gives you access to great wine straight from the source, often at sharper prices than traditional retail.

Simple $4.99 freight per case

Freight is just $4.99 per case, regardless of the pack size or where it is being delivered across mainland New Zealand.

That includes the South Island and rural addresses, with no additional rural surcharge.

Your total delivery cost will be clearly shown at checkout before you place your order.

Where we deliver

We currently deliver to mainland New Zealand addresses only.

We are unable to offer standard delivery to Waiheke Island, Great Barrier Island or other offshore islands. If you would like to arrange delivery to an island address, please contact us before placing your order and we will let you know whether an option can be arranged.

Delivery timeframe

Most orders are delivered within 2–5 working days from the time your order is accepted and processed.

Rural deliveries may take an additional 1–2 working days.

Working days are Monday to Friday and exclude public holidays. Delivery timeframes are estimates only and may occasionally be affected by supplier processing times, courier capacity, weather events, public holidays, rural delivery routes or other circumstances outside our reasonable control.

Supplier-direct delivery

Our wines are dispatched directly from the wineries, importers and distributors we work with.

If your order contains wines from more than one supplier, your order may arrive in separate deliveries and on different days. There is no additional delivery charge for split shipments unless clearly stated at checkout.

Order processing

Once your order is placed, we send it to the relevant supplier or suppliers for processing and dispatch.

As products may be prepared for dispatch shortly after an order is placed, we cannot guarantee that changes to an order or delivery address can be made once it has been submitted. Please contact us as soon as possible if you need assistance.

Delivery requirements

Alcohol may only be delivered to a person aged 18 years or over.

You are responsible for providing a complete and accurate delivery address, and for ensuring that someone aged 18 or over is available to receive the order where required.

Delivery drivers may request proof of age or refuse delivery where they are not satisfied that the recipient is legally permitted to receive alcohol.

Delays, failed deliveries and returned orders

If delivery is delayed, we will do our best to assist and investigate with the relevant supplier or courier.

If an order cannot be delivered because the address is incorrect, no eligible recipient is available, delivery is refused, or the order is returned to the supplier or courier, we may charge reasonable redelivery, return or handling costs before resending the order.

Damaged, missing or incorrect deliveries

If your order arrives damaged, incomplete or incorrect, please contact us as soon as possible, ideally within 48 hours of delivery.

Please include your order number and photographs of the outer packaging, shipping label and affected products where relevant. This allows us to investigate promptly with the relevant supplier or courier.

For more information, please see our Returns & Refunds Policy.