Returns

If there’s an issue with your order, you've received a faulty bottle, or you’d like to discuss a return, please contact us.

Send through your order details and a quick explanation of what’s happened, and we’ll let you know what return or refund options may be available.

Please keep in mind, as our wines are sourced and dispatched directly from wineries, importers and distributors around New Zealand, returns due to change of mind can be a little more involved than with a conventional bottle store.